GMG Rent — Rental Terms and Conditions
1. Driving License
Any valid driving license printed in the Latin or Cyrillic alphabet is accepted for driving in Georgia for up to one (1) year from the renter’s date of entry into Georgia.
The driver must hold a valid driving license appropriate for the category of vehicle being rented.
GMG Rent reserves the right to request additional verification where the validity or format of a driving license cannot be reasonably confirmed.
2. Age and Driving Experience
The driver must be at least 21 years old and have a minimum of two (2) years of driving experience in order to qualify for the insurance coverage included in the rental price.
3. Booking and Reservation
A reservation is considered confirmed once the renter receives a booking confirmation from GMG Rent.
The renter is responsible for providing accurate information during the booking process, including contact details, rental dates, pick-up and return locations, and any additional services requested.
Any special requests should be communicated to GMG Rent before the rental period begins.
4. Booking Changes and Cancellation
Reservation changes are subject to vehicle availability.
Any change that affects the rental price will be communicated to the renter before confirmation of the change.
GMG Rent offers free cancellation of reservations.
5. Vehicle Availability and Replacement
Reservations are made for the selected vehicle model.
If the specifically reserved vehicle becomes unavailable due to a technical issue, accident, force majeure, or other unforeseen circumstances beyond GMG Rent’s reasonable control, GMG Rent will provide a replacement vehicle of the same or higher class at no additional cost, subject to availability.
If a vehicle of the same or higher class is unavailable, a lower-class vehicle may be offered only with the renter’s consent, with the rental price adjusted accordingly.
6. Payment Methods
GMG Rent offers the following payment methods:
On-site card payment is not available.
The renter is responsible for paying the confirmed rental price together with any additional services selected during the booking process.
7. Zero Deposit
GMG Rent offers deposit-free car rentals.
No security deposit is required when renting a vehicle from GMG Rent.
No security deposit or pre-authorization amount is blocked on the renter’s bank card.
The renter pays only the confirmed rental price and any additional services selected during the booking process, subject to any other charges that may become applicable under these Terms and Conditions.
8. Insurance Coverage
Full vehicle insurance is included in the rental price.
Insurance covers vehicle damage resulting from an accident or other accidental damage, whether caused by the renter or another party, provided that the renter immediately informs GMG Rent and follows all required procedures.
Insurance also covers insured damage resulting from fire, theft, third-party actions, and other covered accidental damage.
GMG Rent operates without an insurance franchise or deductible for covered incidents, provided that all insurance requirements and procedures have been followed.
9. Accident and Damage Procedure
In the event of an accident or other incident involving damage to the vehicle, the renter must:
Failure to notify GMG Rent or to follow the required procedure may result in loss of insurance coverage.
10. Insurance Exclusions
Insurance does not cover:
Insurance coverage may also become void if:
11. Tire Damage
Tire damage caused during driving is not considered an insured accident.
A charge of €50 per damaged tire applies.
12. Lost Items and Accessories
The following charges apply to lost items or accessories supplied with the vehicle:
All accessories supplied with the vehicle must be returned in good condition.
13. Vehicle Inspection at Pick-Up
At the beginning of the rental period, GMG Rent and the renter should inspect the vehicle together.
Any existing visible damage must be documented in the vehicle acceptance record and/or by photographs.
The renter should check the vehicle before leaving the pick-up location and inform GMG Rent of any unrecorded existing damage.
14. Renter’s Responsibilities
During the rental period, the renter is responsible for:
If a mechanical or safety-related warning appears, the renter must contact GMG Rent as soon as reasonably possible.
15. Mechanical Breakdown and 24/7 Assistance
If the vehicle develops a mechanical or electrical fault that is not caused by the renter, GMG Rent will provide 24/7 assistance at no additional cost.
Depending on the circumstances, GMG Rent may provide technical support, roadside assistance, vehicle recovery, or another appropriate solution.
If the vehicle cannot reasonably continue the rental due to a technical malfunction, GMG Rent will arrange a replacement vehicle at no additional rental cost, subject to availability.
16. Unlimited Mileage
All GMG Rent rentals include unlimited mileage.
17. Fuel Policy
The vehicle must be returned with the same fuel level as at the beginning of the rental period.
18. Vehicle Cleanliness and Cleaning Fees
The vehicle is provided to the renter in a clean condition.
If the vehicle is returned in a similarly clean condition, no cleaning fee will be charged.
If the vehicle is returned in a condition requiring standard washing or cleaning, a 30 GEL cleaning fee will apply.
If the vehicle is returned excessively dirty and requires professional deep cleaning or interior chemical cleaning, a 150 GEL cleaning fee will apply.
19. Pick-Up and Drop-Off
Vehicle pick-up and drop-off are available free of charge anywhere in Kutaisi, including Kutaisi International Airport, 24 hours a day, 7 days a week.
A one-way return in a city different from the original pick-up city is available for an additional fee of €80.
The return location must be agreed with GMG Rent in advance.
20. Vehicle Return Without a GMG Rent Representative
If the vehicle is returned without a GMG Rent representative present, including at an airport parking area or another location agreed in advance with GMG Rent, the renter must follow the return instructions provided by GMG Rent.
The renter must take clear photographs of the vehicle from all sides at the agreed return location and send them to GMG Rent.
Once the required photographs have been taken and sent to GMG Rent, the renter’s responsibility for the vehicle ends, provided that the vehicle has been left at the agreed location and in accordance with GMG Rent’s return instructions.
21. Cross-Border Travel
GMG Rent vehicles may not be taken outside Georgia.
Crossing the Georgian state border with a GMG Rent vehicle is strictly prohibited.
22. Vehicle Damage Caused by the Renter
If the vehicle is damaged due to the renter’s fault, the renter must immediately inform GMG Rent and the Patrol Police must be called to document the incident.
This applies to any damage caused by the renter, whether it results from a traffic accident, collision with another vehicle or object, or any other incident in which the rental vehicle is damaged.
Following the police procedure, the renter will be issued a 250 GEL fine, which is the renter’s responsibility.
The 250 GEL fine is separate from the cost of damage to the rental vehicle. The vehicle damage itself is fully covered by insurance, provided that the renter has followed the required procedure and the incident is not subject to any of the insurance exclusions stated in these Terms and Conditions.
23. Acceptance of Terms
By booking, accepting, or operating a GMG Rent vehicle, the renter confirms that they have read, understood, and agreed to these Rental Terms and Conditions.
Where the individual rental agreement contains additional or more specific conditions, the rental agreement and these Terms and Conditions shall apply together.